Post by Shadow on Oct 1, 2017 17:34:56 GMT
In order to clear up some of the confusion surrounding the server's reset, we have decided to compile some of the more frequently asked questions regarding it. If anything has been missed, feel free to ask in the comments and we will answer them to the best of our ability. To indicate your question has been answered, I will 'like' your post so you will receive a notification. Note that at this time, we do not have answers for every question.
Frequently Asked Questions
What Happened
Q&A
[Unexpected Server Reset :^(]
In short, a faulty hard drive resulted in the loss of the server's files. While there was an attempt to recover them, the drive did not make it to completion.
In short, a faulty hard drive resulted in the loss of the server's files. While there was an attempt to recover them, the drive did not make it to completion.
Ranks/Donor Packages
Will our ranks be restored?
All vote ranks will be reset to Steve. From there, voting can continued as usual.
Donor ranks will be reclaimable in the [Server Store] free of charge.
Why can't our vote ranks be restored?
Unfortunately, Schaum is the only one with the ability to set ranks. This causes a few potential conflicts. Time zones, dishonesty, amount of time required, inaccuracy, etc.
Which donor ranks will be restored?
All current ranks will be able to be reclaimed, as well as Bacon and Premium.
How will old donor packages be handled (Those bought in the past, were updated, etc)?
Old donation packages (those that are not available on our Store anymore) will unfortunately not be reclaimable.
Will all Epics receive the same version of Epic?
Yes. All Epic players will be able to reclaim the donation rank, with the items included currently listed at the Store.
What is restored when reclaiming donor packages?
All items, ranks, sethomes, and claim blocks will be rewarded upon redemption.
If we donated or were gifted a rank in the past but had our voter rank displayed, will we still be able to have those rank benefits?
In short, yes.
Will we be able to claim rank bonuses?
The rubies system will be changed for a new and improved version.
How will third-party donations be handled?
Whoever received the donation will be able to reclaim. The player who donated for them must contact the receiver to discuss being given any rewards they might want.
"I've donated for all ranks leading up to Epic. Will I be able to claim the rewards for each step?"
Yes. You will be able to reclaim the rewards for Zombie, Bacon, Builder, MVP, Premium and Guardian, all leading up to Epic.
Is there going to be a time limit to reclaim donor rewards?
As of right now, we do not have a set time limit. This may be subject to change and updated accordingly.
How will misc donation packages be handled for redemption? (Non-rank rewards, 1.8 Unlimited Sethomes, etc)
[Answer Pending]
If we bought a rank multiple times, how will we claim the rewards?
After claiming them for one donation, you will need to contact Schaum to receive other rewards. So if you bought Epic twice, you'd redeem once and talk to Schaum about the second donation.
Do those that reached Legend+ ranks get infinite sethomes back?
Yes.
Can vote numbers not be retrieved from the site?
Unfortunately, no. All vote data is saved server-side in the plugin folder.
Claims
What happens to our claimblocks?
Due to lost claim data, claimblocks have also been lost. Everyone will begin with an equal amount (though donors who paid for more claimblocks will still receive them).
Progress
When can we expect the server to be back up?
As of right now, the estimate is 3-7 days, accounting for replacing the failed equipment, rebuilding, etc.
What can we expect when we rejoin?
Voter ranks will have been reverted to Steve, claimblocks will be limited, a new spawn area, new warps, and a fresh new world to explore.
Why was there not a backup to restore from?
The server took up approximately 500gb of data, even after the server meltdown. Schaum provided an estimate of it taking two or more weeks just to backup once. The world alone would take days to back up.
What is staff doing moving forward? Are they still attempting to recover lost data?
As much as we would love to be able to fix the issue at hand, the files are gone permanently. Schaum found that, while moving the files to a temporary drive pending a new one, the drive broke mid-transfer. As such, we are geared more toward rebuilding than recovery at this point.
Is the server going to be the same as the last time or are there going to be any new plugins?
We are maintaining Safe Survival's traditional gameplay and still adhering to semi-vanilla standards. We will still be excluding tp/tpa.
How will bans be handled?
Players that were previously permanently banned will remain banned. At this time, a conclusion for those temporarily banned at the time of the reset has not been reached.
Will the map seed be the same or different?
The seed is different. All new biomes and structures to explore throughout the world.
Will our ranks be restored?
All vote ranks will be reset to Steve. From there, voting can continued as usual.
Donor ranks will be reclaimable in the [Server Store] free of charge.
Why can't our vote ranks be restored?
Unfortunately, Schaum is the only one with the ability to set ranks. This causes a few potential conflicts. Time zones, dishonesty, amount of time required, inaccuracy, etc.
Which donor ranks will be restored?
All current ranks will be able to be reclaimed, as well as Bacon and Premium.
How will old donor packages be handled (Those bought in the past, were updated, etc)?
Old donation packages (those that are not available on our Store anymore) will unfortunately not be reclaimable.
Will all Epics receive the same version of Epic?
Yes. All Epic players will be able to reclaim the donation rank, with the items included currently listed at the Store.
What is restored when reclaiming donor packages?
All items, ranks, sethomes, and claim blocks will be rewarded upon redemption.
If we donated or were gifted a rank in the past but had our voter rank displayed, will we still be able to have those rank benefits?
In short, yes.
Will we be able to claim rank bonuses?
The rubies system will be changed for a new and improved version.
How will third-party donations be handled?
Whoever received the donation will be able to reclaim. The player who donated for them must contact the receiver to discuss being given any rewards they might want.
"I've donated for all ranks leading up to Epic. Will I be able to claim the rewards for each step?"
Yes. You will be able to reclaim the rewards for Zombie, Bacon, Builder, MVP, Premium and Guardian, all leading up to Epic.
Is there going to be a time limit to reclaim donor rewards?
As of right now, we do not have a set time limit. This may be subject to change and updated accordingly.
How will misc donation packages be handled for redemption? (Non-rank rewards, 1.8 Unlimited Sethomes, etc)
[Answer Pending]
If we bought a rank multiple times, how will we claim the rewards?
After claiming them for one donation, you will need to contact Schaum to receive other rewards. So if you bought Epic twice, you'd redeem once and talk to Schaum about the second donation.
Do those that reached Legend+ ranks get infinite sethomes back?
Yes.
Can vote numbers not be retrieved from the site?
Unfortunately, no. All vote data is saved server-side in the plugin folder.
Claims
What happens to our claimblocks?
Due to lost claim data, claimblocks have also been lost. Everyone will begin with an equal amount (though donors who paid for more claimblocks will still receive them).
Progress
When can we expect the server to be back up?
As of right now, the estimate is 3-7 days, accounting for replacing the failed equipment, rebuilding, etc.
What can we expect when we rejoin?
Voter ranks will have been reverted to Steve, claimblocks will be limited, a new spawn area, new warps, and a fresh new world to explore.
Why was there not a backup to restore from?
The server took up approximately 500gb of data, even after the server meltdown. Schaum provided an estimate of it taking two or more weeks just to backup once. The world alone would take days to back up.
What is staff doing moving forward? Are they still attempting to recover lost data?
As much as we would love to be able to fix the issue at hand, the files are gone permanently. Schaum found that, while moving the files to a temporary drive pending a new one, the drive broke mid-transfer. As such, we are geared more toward rebuilding than recovery at this point.
Is the server going to be the same as the last time or are there going to be any new plugins?
We are maintaining Safe Survival's traditional gameplay and still adhering to semi-vanilla standards. We will still be excluding tp/tpa.
How will bans be handled?
Players that were previously permanently banned will remain banned. At this time, a conclusion for those temporarily banned at the time of the reset has not been reached.
Will the map seed be the same or different?
The seed is different. All new biomes and structures to explore throughout the world.
Estimated time until the reopening:
Wednesday, October 4th at 6 PM EST
Wednesday, October 4th at 6 PM EST